Account Health & Performance
90/ 100
Good Standing
Account Health Score
Your account is in good standing. Keep maintaining your performance metrics to stay eligible for all selling programs.
0
Critical Issues
1
Warnings
5
Opportunities
Performance Metrics
| Metric | Your Rate | Target | Status |
|---|---|---|---|
| Order Defect Rate | 0.12% | < 1% | ✓ Good |
| Late Shipment Rate | 0.8% | < 4% | ✓ Good |
| Pre-fulfillment Cancel Rate | 0.3% | < 2.5% | ✓ Good |
| Valid Tracking Rate | 98.7% | > 95% | ✓ Good |
| Customer Response Time | 18 hrs | < 24 hrs | ⚠ Warning |
| Return Dissatisfaction Rate | 3.2% | < 10% | ✓ Good |
Customer Messages
2 newJ
John S.2 hours ago
Where is my order?
M
Mary J.5 hours ago
Product arrived damaged
R
Robert B.1 day ago
Wrong item received
L
Lisa D.2 days ago
Request for refund
A-to-z Guarantee Claims
CLM-001Open
Alice W.
Item not received
$79.99Dec 14
CLM-002Resolved
Tom H.
Item not as described
$34.99Dec 10
